Privacy Policy
Last updated: 27/05/2025.
Prop Moves Pty Ltd (“Prop Moves”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose and store your personal information when you visit our website at www.propmoves.com.au or engage with our services.
1. What Information We Collect
We may collect the following personal information:
Your name, phone number, email address and postal address
Property preferences and budget
Financial and loan-related details (only if voluntarily provided)
Information from communications with us (emails, web forms, phone calls)
Technical information such as browser type, IP address, and cookies when you visit our website
2. How We Collect Information
We may collect your personal information when:
You fill out forms on our website
You contact us by phone, email or through social media
You engage our services as a client
You subscribe to our newsletter or request property alerts
You browse our website (via cookies and tracking technologies)
3. Why We Collect Your Information
We collect, use and disclose your personal information to:
Provide property advisory and buyers agent services
Communicate with you regarding your enquiry or engagement
Understand your needs and property goals
Send relevant property updates, newsletters or promotional content
Comply with our legal obligations
Improve our services and website performance
You may opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
4. Disclosure of Personal Information
We may share your personal information with:
Our staff, contractors or professional advisers
Third-party service providers (e.g., CRM systems, analytics tools, cloud storage providers)
Financial or legal professionals you instruct us to liaise with on your behalf
Government or regulatory bodies when required by law
We do not sell your personal information to third parties.
5. Storage and Security
We take reasonable steps to ensure your personal information is stored securely and protected from misuse, interference, loss, and unauthorised access. This includes secure servers, encryption, and limited access to staff and contractors.
6. Access and Correction
You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We may need to verify your identity before fulfilling your request.
7. Cookies and Analytics
Our website uses cookies and analytics tools (e.g. Google Analytics) to collect data on how visitors use the site. This helps us improve user experience and marketing effectiveness. You can disable cookies in your browser settings if you prefer.
8. Overseas Disclosure
While we primarily store data in Australia, some third-party service providers may store or process information overseas. We take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
